Reference

Access Policy and Regional Eligibility

We operate pk 99 under a clear legal posture: account access depends on your local law and the regions where service is permitted.

Region-dependent accessbKash, Nagad, Rocket processingAccount verification rulesSupport contact channels
pk 99 Access Policy and Regional Eligibility
DATA AND SECURITY

How We Handle Your Information and Account Records

We collect account details, payment data from bKash, Nagad and Rocket transactions, device information and login history to operate the platform securely. Our privacy policy explains what we store, how long we keep it, and how you can request access or deletion where local law grants that right.

Data Collection

We log your registration details, deposit and withdrawal records, IP address and device type every time you access the lobby or place a bet — this data supports fraud prevention and regulatory compliance.

Cookie Use

Our site sets session cookies to keep you logged in and analytics cookies to track lobby navigation; you can disable non-essential cookies in your browser settings without losing core account functionality.

Account Security

We require mobile-number verification via OTP for every login and withdrawal request; enable two-factor authentication in account settings to add an extra layer of protection against unauthorized access.

Retention and Rights

Transaction records are kept for seven years to meet audit requirements; if you want to review, correct or delete your personal data, contact support with your account ID and we will process the request within local law limits.

LEGAL CONTACT

How to Reach Us About Access or Compliance

If you have questions about regional eligibility, payment processing rules or account restrictions, our support channels are open every day. Live chat handles most queries in real time; for formal compliance requests or written documentation, use email and we will respond within five business days.

Team online

Live Chat

Open the chat widget in the bottom corner of any page — our team answers questions about account access, payment verification and regional eligibility instantly during support hours.

Email Support

Send detailed compliance or legal queries to our support email address listed in the footer; expect a written response with reference number within five business days for audit trail purposes.

Account Dashboard

Log into your account and open the help section to submit a ticket tagged with legal or compliance — the system routes it to our review team who handle regional access cases.

Common Questions About Access and Compliance

Access depends on your specific location and whether local law permits online gaming in your region — we do not provide blanket eligibility statements; review your jurisdiction's rules before registering.

We monitor regulatory changes; if your area prohibits service, we will notify you via email and close your account after processing any pending withdrawal to your registered bKash, Nagad or Rocket number.

We check your mobile number with an OTP code during signup and cross-reference your bKash, Nagad or Rocket account name against your registration details before approving the first withdrawal request.

Yes — email support with your account ID and specify whether you want a data export or deletion; we will process the request within local privacy law timeframes and send confirmation once complete.

Open a ticket via live chat or email marked with legal dispute; our compliance team reviews the case, checks transaction logs and account history, then replies with a written decision within five business days.

We share payment data with bKash, Nagad and Rocket processors to complete transactions and cooperate with law enforcement when legally required — our privacy policy lists every category of third party we work with.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.